“The hotel was great, however, there were a few problems for being a new hotel. The bathroom water didn't drain properly, and there was flooding. The location is bad, it is very isolated and takes 30 minutes to go to Cabo San Lucas. You can't swim in the ocean, which makes no sense since it is a beachfront hotel. There are many weak railings, and the "hot tub" is not hot. On the other side, the food was really good though, and the staff were very friendly, the hotel itself is beautiful and very modern. The arcade and bowling alley were very nice. I also really liked the zen restaurant. The buffet needs a little more variety though. Also, the hotel should add a soccer field, that would be very nice. The hotel is very good overall, but these little things would make it 5 stars.”

“Overall the cleanliness, food, drinks, and activities were great! We stayed NYE weekend and enjoyed the dance party. However, I am removing one star from the review because of the aggressive in-person marketing. When you check-in, they immediately take you off to the side and force you to sit through a proposal to join their loyalty program with the offer to give you 1500 credits to your room if you join them for breakfast the following day. We agreed then the following morning they called our room to confirm our attendance to which we responded we were no longer interested. The representative on the phone then asked why not, if we would consider changing the time of the breakfast, what we were doing that did not allow us to join him, and when we told him if we changed our mind later we would contact them, he rudely asked "well who are you going to contact?" This was very rude and aggressive and when we hung up the man called again so we ended up disconnecting the phone from the wall just to get some peace. Then at the check-out, they force you to listen to another person's attempt to convince you to purchase a Cancun Hard Rock Hotel vacation to be redeemed in the next year or so by putting a $500 deposit. We were not interested and when we said that, the gentleman's personality went from bubbly and friendly to statements like "well you need to convince yourself not me that you don't need these savings." I understand trying trying to get folks to return but it was too much. Folks on vacation don't want to sit through the in-person marketing. We arrived tired and needing to use the restroom - not trying to sit through these advertisements, and when we left, we needed to leave quickly to the airport - again not trying to sit through more advertisements.”